Top Questions About Toronto Shine Cleaning
Have a question about Toronto Shine Cleaning? You’ll find answers here! If you have any further questions, just email us or call us! You can read more about us on our home page as well.
Our cleaning expertise isn’t limited to just one area. We clean across the Greater Toronto Area, ensuring homes in Mississauga, Oakville, Toronto, Hamilton, North York, Etobicoke, Scarborough, Richmond Hill, Thornhill, Woodbridge, Vaughan, Burlington, Ajax, Pickering, Oshawa, and Markham are beyond sparkling clean. Our reach is extensive, but please note that depending on where you’re located and the specific timing of your request, there might be a minimum duration for bookings.
Simply click the “Book a Cleaning” on the home page button and fill out the form. Our customer service will contact you the same business day confirming the reservation. You can also call (647) 424-0355 to book your cleaning service.
You will receive a confirmation email that outlines the services you booked and the appointment time. Please review this email to verify all the information is correct.
We love animals as much as you do! Our teams are familiar with the proper treatment of dogs, cats, and other pets. We also use non-toxic, eco-friendly products so your pets are safe on any surface we clean.
Please make sure to request an eco-friendly cleaning if this applies to you.
We highly recommend a Deep Clean for first-time customers or customers who haven’t had a professional clean in the last few months. You can find more information about our Deep Clean on our Services page.
We’re dedicated to providing thorough cleaning services, but there are a few tasks outside our scope for safety and efficiency reasons. We don’t handle floor resurfacing/waxing/refinishing, dish organization, or cleaning of balconies, decks, and backyards. Areas beyond normal reach, light bulb wet wiping, large furniture moving, and excessive trash disposal are also excluded. Additionally, we’re unable to address exterior windows, mold, biohazards, pet waste, or pest issues
No, you do not! It’s completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we’ll take care of everything!
We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 24 hours so we can re-evaluate. We will do everything we can to meet your expectations. Re-Clean needs to happen within 5 days of the initial service. Also, we are part of the program Google Local Services, so we are backed by the Google Guaranteed.
Yes, we are! To obtain proof of insurance, you can email us at firstname.lastname@example.org and we’ll send you our current documentation.
There is no set amount of time – it all depends on the current condition of your home. To get a good approximation, an 1 bedroom can take one and half an hour to be clean, meanwhile, a 3 bedroom can take two hours and a half. More information about the time to complete a service is available on our Booking Page, after you choose your type of service, the time to complete will be shown at “BOOKING SUMMARY”.
When you book online or via phone, we ask for your credit card number to hold the reservation. However, you will not be charged until we have finished your cleaning service. If you sign up for a recurring service, you will be automatically billed after each cleaning is complete.
In some instances, it may make sense to do an hourly service. We have a minimum of 4 hours when booking hourly services. This is generally reserved for very large homes or homes where we are only doing a couple of rooms or homes with a lot of clutter or dirt. Please note there is no guarantee on our hourly service and we cannot come back and re-clean if you do an hourly service.
While we make every effort to keep all homes within our flat-rate pricing; homes that are extra dirty or larger than normal for the given number of bedrooms and bathrooms may incur additional charges over the flat-rate fee.
We never have any contracts when we clean your place. The only thing we ask is that if you have to cancel or reschedule you give us 48 hours’ notice. If you cancel or reschedule within 48 hours there is a $50 fee. If you cancel on the same day of the appointment it is 60% of the cleaning cost. If you cancel with the cleaner there or we are locked out the full price will be charged.
The estimated time is calculated considering one cleaner. We send two workers for longer jobs (5+ hours) to complete them more quickly, which would decrease the estimated time by half.