Toronto Shine Cleaning


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Top Questions About Toronto Shine Cleaning


Have a question about Toronto Shine Cleaning? You’ll find answers here! If you have any further questions, just email us or call us! You can read more about us on our home page as well.


1. How do I make a cleaning appointment?

Simply click the “Book a Cleaning” on the home page button and fill out the form. Our customer service will contact you the same business day confirming the reservation. You can also call (647) 424-0355 to book your cleaning service.

2. What’s the next step after I book?

You will receive a confirmation email that outlines the services you booked and the appointment time. Please review this email to verify all the information is correct.

3. Are you a pet-friendly service and do your cleaning teams use non-toxic or organic products?

We love animals as much as you do! Our teams are familiar with the proper treatment of dogs, cats, and other pets. We also use non-toxic, eco-friendly products so your pets are safe on any surface we clean. Please make sure to request an eco-friendly cleaning if this applies to you.

4. Do I need a Deep Clean?

We highly recommend a Deep Clean for first-time customers or customers who haven’t had a professional clean in the last few months. You can find more information about our Deep Clean on our Services page.

5. Are there any services you don’t offer?

While we offer a wide range of home cleaning services, we will not resurface/wax/refinish floors, put away dishes, balconies, decks, backyards, areas outside of normal reach, wet wipe light bulbs, move large furniture, or dispose of an excessive amount of trash. We can also not clean exterior windows, mold, biohazards, pet waste, and insect or rodent problems.

6. Do I need to be home during the cleaning?

No, you do not! It’s completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we’ll take care of everything!

7. Do you offer a Guarantee?

We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 24 hours so we can re-evaluate. We will do everything we can to meet your expectations. Also, we are part of the program Google Local Services, so we are backed by the Google Guaranteed

8. Is Toronto Shine Cleaning insured?

Yes, we are! To obtain proof of insurance, you can email us at support@torontoshinecleaning.ca and we’ll send you our current documentation.

9. How many hours is a typical cleaning service?

There is no set amount of time – it all depends on the current condition of your home. To get a good approximation, an 1 bedroom can take one and half an hour to be clean, meanwhile, a 3 bedroom can take two hours and a half. More information about the time to complete a service is available on our Booking Page, after you choose your type of service, the time to complete will be shown at “BOOKING SUMMARY”.

10. When will I be charged?

When you book online or via phone, we ask for your credit card number to hold the reservation. However, you will not be charged until we have finished your cleaning service. If you sign up for a recurring service, you will be automatically billed after each cleaning is complete.

11. Do you offer hourly service?

In some instances, it may make sense to do an hourly service. We have a minimum of 4 hours when booking hourly services. This is generally reserved for very large homes or homes where we are only doing a couple of rooms or homes with a lot of clutter or dirt. Please note there is no guarantee on our hourly service and we cannot come back and re-clean if you do an hourly service.

12. I’ve never had a cleaning before, does that cost extra?

While we make every effort to keep all homes within our flat-rate pricing; homes that are extra dirty or larger than normal for the given number of bedrooms and bathrooms may incur additional charges over the flat-rate fee.

13. What is your cancellation policy?

We never have any contracts when we clean your place. The only thing we ask is that if you have to cancel or reschedule you give us 48 hours’ notice. If you cancel or reschedule within 48 hours there is a $50 fee. If you cancel within 3 hours of the appointment it is 60% of the cleaning cost. If you cancel with the cleaner there or we are locked out the full price will be charged.

14. How many cleaners do you send?

We send two workers for longer jobs (5+ hours) to complete them more quickly.

15. What areas do you serve?

We serve the GTA. If you’re not located within the GTA, let us know where you are and we’ll get back to you quickly to confirm our availability.