Top Questions About Toronto Shine Cleaning

Online or by phone. Fill out our booking form: choose your service, see your price and choose your time, and your confirmation arrives by email. You can also call (647) 424-0355 any time, 24/7, to book your cleaning service.

A confirmation email. It outlines the services you booked and your appointment time. Please review it to make sure all the information is correct, and let us know if anything needs changing.

Weekdays and Saturdays, during the day. The booking form shows the open times, so you choose your time as you book, and your confirmation arrives by email.

Around your booked time. Your confirmation email gives the arrival window, and your upcoming bookings are always in the client portal. If your cleaner is delayed, we’ll let you know.

No. It’s completely your choice whether you’re home during your appointment. If you’ll be out, leave your key or fob with your building’s concierge or in a lockbox, note how to get in and lock up when you book, and we’ll take care of everything.

Just clear the clutter. Pick up clothes, toys and papers so your cleaner can spend the visit cleaning, then add your priorities, any pets and your entry details to the booking notes. Your cleaner brings everything else.

Usually one. The estimated time on the booking form is for one cleaner. For longer jobs, about 4–5 hours or more, we send a second cleaner so the work finishes sooner, which cuts the time on site roughly in half.

Yes. Toronto Shine Cleaning provides residential cleaning services on an hourly basis. The details and extras you choose on our booking page set the time recommended for your home, and you see your price upfront before you book. If you want a specific amount of time, please call us. Every booking has a 3-hour minimum.

Yes: every booking has a 3-hour minimum. The booking form estimates the time your home needs from its size, the type of clean and any extras, and shows your price before you confirm.

Not in itself. Your first clean is priced like any other, from your home’s size, the type of clean and any extras, and you see the price upfront. Homes that are extra dirty or larger than normal for their number of bedrooms and bathrooms may need more time than estimated, which can add to the cost.

Yes. Your first clean is at the regular price. From your second clean, weekly and bi-weekly plans save 15%, and plans every 3 or 4 weeks save 10%. There’s no contract, and changes are free with 48 hours’ notice.

On the day of your clean. When you book online or by phone, we ask for your credit card number to hold the reservation, so there’s no upfront payment. Your card is charged on the day of your clean, and on a recurring plan, on the day of each clean.

Tipping is optional.

Yes. For a larger home, an office, a post-construction clean or anything a little different, send your details through our quote form and our team will prepare a quote for you. We reply 7 days a week.

Work through every room on a detailed room-by-room checklist: reachable surfaces dusted and wiped, floors vacuumed and mopped, the kitchen and bathrooms cleaned, beds made and the trash taken out. See the full list on our regular cleaning page.

Often, yes. We highly recommend a deep clean for first-time clients, or if your home hasn’t had a professional clean in the past month. You’ll find more about it on our deep cleaning page.

It varies. There’s no set amount of time: it depends on your home’s size and current condition and the clean you choose. The booking form shows the estimated time for your home in the Booking Summary before you book. Every booking has a 3-hour minimum.

No. Your cleaner brings professional products and equipment for every room, at no extra cost. If you’d like a product of your own used on a particular surface, leave it out with a note in your booking and we’ll use it.

Several: inside the oven, fridge or cabinets, windows and tracks, interior walls, hand-wiped baseboards, dishes, laundry and folding, extra appliances and cupboards, and a finished basement. Add any of them to a regular, deep or move clean; each is priced on the booking form.

Yes to both. We love animals as much as you do, and our cleaners are familiar with dogs, cats and other pets. If your pet sheds a lot, please add the pet-hair extra to your booking. Eco-friendly products are available on request when you ask before your clean.

A few. For safety and efficiency, we don’t refinish, wax or polish floors, organize dishes, move large furniture, wet-wipe light bulbs or clean chandeliers, shampoo or steam-clean sofas, mattresses or carpets, or clean areas beyond normal reach. Balconies, decks, backyards, exterior windows, excessive trash, mould, biohazards, pet waste and pests are also outside our scope.

Yes, from studio condos to large suites. Add your building’s entry, elevator and parking details to your booking notes. If your building asks for proof of insurance, email support@torontoshinecleaning.ca and we’ll send it before your clean.

Yes. A move clean covers every room of the empty home, top to bottom, including the baseboards, vents, door frames and window sills. Book it for a day when the home is empty. See move-in and move-out cleaning.

Yes. Once the work is finished and the contractors are gone, a post-construction clean removes the fine dust from walls, vents, sills and fixtures, lifts paint splatters and adhesive residue, and clears small, light debris. See post-construction cleaning.

Yes. A turnover clean resets the unit between guests, with the kitchen and bathroom sanitized and the beds made, plus laundry or restocking when you add them. Tell us your check-out and check-in times and we’ll plan around them. See Airbnb turnover cleaning.

Yes, offices of any size, once or on a regular schedule. Tell us about your space and we’ll prepare a detailed quote before you book. See office cleaning.

Carefully. Each cleaner passes background and reference checks and a personal interview, then trains with an experienced cleaner before working alone. Every clean is also backed by $5,000,000 in liability insurance.

Yes. We carry $5,000,000 in liability insurance. For proof of insurance, email us at support@torontoshinecleaning.ca and we’ll send you our current documentation.

Yes. We stand behind our service: tell us within 24 hours of your clean and we’ll come back within 5 days to re-clean what was missed, at no cost. It covers the tasks and extras you booked. Bookings shortened below the suggested time aren’t covered.

Lina DaSilva, our founder. Toronto Shine Cleaning is a woman-owned company based in Toronto, cleaning homes across the GTA since 2020, and a living-wage employer. Read more about us, or Lina’s cleaning advice.

On Google: write your review here. It takes a minute and helps other Toronto households choose a cleaner. You can read what clients say on our reviews page.

Yes, free with 48 hours’ notice. Call (647) 424-0355 any time, 24/7, or email support@torontoshinecleaning.ca to move your date, change the service or add extras. Changes closer to your clean follow our cancellation policy.

Yes. Plans have no contract, so you can skip or move a visit free of charge with 48 hours’ notice: just call or email us. A change made later than that is treated like a cancellation.

Free with 48 hours’ notice, and there are never any contracts. If you cancel or reschedule within 48 hours, there’s a $50 fee. On the day of your clean, before your cleaner arrives, the fee is 60% of the cleaning cost. The full price applies only if your cleaner is already there or can’t get in.

Across the Greater Toronto Area. We clean homes in Toronto, North York, Etobicoke, Scarborough, Mississauga, Oakville, Burlington, Hamilton, Vaughan, Woodbridge, Richmond Hill, Thornhill, Markham, Pickering, Ajax and Oshawa. See every area we serve.

By phone or email. Call (647) 424-0355 any time, 24/7, or email support@torontoshinecleaning.ca; we reply 7 days a week. Online booking and the client portal are open 24/7 too.