AirBnB/Turnover Cleaning

We aim for your complete satisfaction with our cleaning services. If for any reason you're not happy with the results, we encourage you to contact us within 24 hours of the service. We will then schedule a prompt revisit to address any areas of concern at no additional cost to you. Our satisfaction guarantee is our promise to you for peace of mind.

The safety and security of your home are our top priorities. Our cleaning team is thoroughly background-checked and undergoes rigorous training, emphasizing respect for your property and privacy. We are fully insured and bonded, providing an extra layer of protection. Furthermore, we implement strict protocols for handling keys and alarm codes, and we maintain a log of all entries and exits to your home.

We understand that life can be unpredictable, and plans may change. If you need to cancel or reschedule a cleaning appointment, we kindly request that you give us at least 48 hours' notice. This allows us to reassign our staff efficiently. Cancellations made less than 48 hours before an appointment may incur a fee, as it prevents us from scheduling another client during that time.

Yes, we are committed to protecting the environment and ensuring the health of our clients. We offer eco-friendly cleaning options, utilizing products that are sustainable and have minimal environmental impact. These products are effective in cleaning and sanitizing your home while being safe for children, pets, and individuals with allergies.

Our cleaning staff undergoes a comprehensive vetting process, including background checks, reference checks, and personal interviews.

Once on board, they receive extensive training to meet our high standards, which covers cleaning techniques, product usage, customer service, and safety protocols. We also have a mentorship program where new cleaners work alongside experienced staff until they are ready to embody our excellence on their own.

We love pets, and we take special care to ensure they are comfortable during our cleaning process. Our staff is trained to be mindful of pets, and we use pet-friendly products. However, if your pets are not comfortable with strangers or can be overly curious, we recommend that they be placed in a secure area while our team works in your home.

To make the most of your cleaning service, we suggest a few simple preparations:

• • Pick up any household items that may be underfoot or could obstruct cleaning areas, such as toys or clothing.
  • Provide any special instructions you may have for particular areas or items.
  • Ensure your pets are in a safe and comfortable area.
  • If you're not going to be home, make sure to provide us with entry instructions.

While tipping is not required, it is a welcomed gesture to show appreciation for exceptional service. If you choose to tip, the amount is entirely at your discretion. You may leave cash with a note indicating it is for the cleaning staff, or if you prefer, you can contact our office to add a tip to your bill, and we will ensure it is passed along to the cleaners.

We understand the comfort and trust that come with having the same cleaning professional. While we do our best to accommodate this request, and in most of the time we can.

But keep in mind it may depend on the cleaners schedule and availability. Rest assured, all our cleaning staff are highly trained and reliable, ensuring a consistently high standard of service.

Yes, your peace of mind is paramount to us. Our services are fully insured and bonded. This means that in the unlikely event of accidental damage or theft, the incident will be covered by our insurance. Additionally, our staff is bonded, which provides extra protection for you against any potential financial losses.

Our services are billed after the cleaning is completed. We offer various payment options for your convenience, including credit and debit cards.

We schedule our cleaning appointments within a specific window of time (one hour arrival time). You will receive a confirmation of your cleaning appointment time when you book the service. We always aim to be punctual, but if any schedule adjustments are necessary, we will notify you in advance to accommodate your schedule as best as possible.

We strive to accommodate your changing needs with flexibility. If you need to adjust the frequency of your cleanings or put services on hold, simply contact us with your request. We can easily adapt your cleaning schedule to be more frequent, less frequent, or paused, as needed. We just ask for the same 48 hours' notice for any changes to ensure we can manage our scheduling effectively.

Absolutely! We cater to homes and spaces of all sizes. Whether you have a small apartment or just need a few rooms cleaned, our services are scalable to your specific requirements. We believe every space, no matter the size, deserves to be clean and welcoming.

Toronto Shine Cleaning proudly serves a wide range of locations including Toronto, Mississauga, Etobicoke, Scarborough, North York, East York, York and the entire Greater Toronto Area (GTA).

We also extend our services to Richmond Hill, Markham, Vaughan, Oakville, Burlington, Whitchurch-Stouffville, Pickering, Ajax, Whitby, and Oshawa.

If your location is within these areas, we're ready to assist you with top-notch cleaning services. Feel free to contact us to confirm service availability in your specific area.